• We ship domestic orders via UPS, with delivery typically taking 5-7 business days after the shipping confirmation. 
• Free shipping is available for domestic orders over $200. For orders under $200, shipping costs will be calculated at checkout.

International orders are shipped via DHL and typically take 7-10 business days after the shipping confirmation. 

Shipping costs for international orders are the responsibility of the customer and will be calculated at checkout. 

Please note that international customers are responsible for any additional customs duties, taxes, or fees that may apply in their country.

• We currently service most regions worldwide. However, there may be exceptions due to carrier limitations or regulatory restrictions. 
• We do not ship to P.O. Boxes or APO/FPO addresses.

•  If you need to make changes to your order, such as updating your shipping address or item details, please contact us immediately at customerservice@kaphill.com. 
• While we will do our best to accommodate your request, we cannot guarantee modifications after an order has been processed.

 You can track your order using the tracking link provided in your shipping confirmation email.

• If you purchased multiple items, your order may be shipped in separate packages, each with its own unique tracking number.

While we strive to meet the stated delivery timelines, delays may occasionally occur due to unforeseen circumstances such as carrier delays, customs processing, or holidays. 

• If there is a delay in processing your order, we will notify you via email.

For questions or concerns about your order, please reach out to us at customerservice@kaphill.com. Our team is here to assist you and ensure your KAPHILL experience is exceptional.